Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • What COVID-19 health security measures have been taken at the Petit Palace Alcalá?

    At the Petit Palace Alcalá we have adopted numerous measures to take care of you and take care of ourselves, such as hotel health insurance, online pre-check-in, social distance markers, disinfection of suitcases, partitions, temperature taking for customers, security amenities kit, key disinfection, hydrogel dispensers, mandatory use of masks by clients and staff, more intensive room cleaning, breakfast with room service, PPE available, capacity control, uniform cleaning at 60ºC ...

  • What interesting places are close to the Petit Palace Alcalá?

    The Petit Palace Alcalá is a hotel located in Calle de Antonio Maura, 5. Take one of our free bikes 🚲 and explore the area surrounding Hotel Petit Palace Alcalá. Start off from Palacio de la Bolsa and end (or begin) your adventure in Park Retiro. In the neighbourhood of Salamanca, very close to the neighbourhood of Las Letras or Retiro Park, Paseo de Prado will allow you to explore the best museums in Madrid. Take note because from here you can enjoy the Art Walk which consists of the Prado Museum, the Thyssen-Bornemisza Museum and the Sofía Reina Museum... and also the National Archaeological Museum, the Lázaro Galdiano Museum, Casa de América, the Juan March Foundation, the National Library Museum, the Casa de la Moneda and the Manuel Benedito Foundation.

    If you like art, then the location of Petit Palace Alcalá is unbeatable. In addition, you can enjoy the nearby streets of Goya, Serrano and Valázquez, Ortega and Gasset street, the WizInk Centre for events...

  • Can I stay at the Petit Palace Alcalá once I have checked out?

    Yes, the Petit Palace Alcalá allows a free flexible departure time on Sundays and Mondays until 3:00 p.m. upon availability. Confirm conditions with reception.

  • What are the check-in and check-out times at the Petit Palace Alcalá?

    Check-in time for the Petit Palace Alcalá is from 3:00 p.m., while check-out is at 12:00 p.m. In addition, our clients can enjoy some of the hotel facilities after checking out.

  • Is the Petit Palace Alcalá adapted to accommodate guests with accessibility needs?

    Yes, the Petit Palace Alcalá hotel is a hotel adapted for people with disabilities. Check with the hotel reception for adapted services and facilities such as rooms for people with reduced mobility.

  • What special room services does the Petit Palace Alcalá have?

    The rooms at the Petit Palace Alcalá include free services such as Wi-Fi, MiFi, bathroom amenities, coffee & tea station, minibar ... And rember to always book on the official Petit Palace website.

  • Is the Petit Palace Alcalá a pet friendly hotel that allows the accommodation of pets?

    Yes, the Petit Palace Alcalá is a pet friendly hotel in Madrid that allows pets. We offer a bed, bowl and food for your pet.

  • What kind of family services with children does the offer?

    The Petit Palace Alcalá is a Madrid hotel ideal for families with children. We have family rooms for up to 6 people, free breakfast for children booking on the official website, gifts for children ...